1. Return Eligibility

At Jogan E-commerce, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, you may be eligible to return the product under the following conditions:

• The item must be returned within 7 days of delivery.
• The item must be unused, undamaged, and in its original packaging.
• You must provide a valid proof of purchase (invoice or order ID).

2. Non-Returnable Items

The following items are not eligible for return:

• Products that are damaged due to customer misuse
• Items without original packaging or labels
• Personal care products or perishable goods
• Customized or made-to-order items

3. Refund Process

Once we receive and inspect your returned product, we will notify you via email or phone regarding the status of your refund. If approved, your refund will be processed through your original payment method within 7–10 business days.

4. Exchange Policy

In case of a defective or damaged product, you may request an exchange. Please contact us within 3 days of receiving the product for exchange eligibility.

5. Return Shipping

The customer is responsible for return shipping costs unless the item received was incorrect or defective. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

6. Contact Us

If you have any questions or concerns about our Return & Refund Policy, feel free to reach out to us:

Email: support@joganservice.com
Phone: 01785521425

Effective Date: April 13, 2025